General

Frequently Asked Questions

How Do I Get Started?

Begin your video creation journey

What's Included in the $67 Lifetime Deal?

Customizable 3D Characters Regular Characters Animals Classy Characters Flow Characters Minimal Characters Doodle Characters Backgrounds: What's Included in the $67 Lifetime Deal?

Is There a Free Trial?

We don't have a trial, but we do have a 30-day money-back guarantee period. You can purchase today, and if for any reason you feel CreateStudio is not right for you, just contact us, and we will refund your payment 100% Purchase here:  https://cre...

What's the Refund Policy?

We have a 30-day money-back guarantee period.  If for any reason you feel CreateStudio is not right for you, just contact us  and we will refund your payment 100%

What's the Difference Between Platinum and All Access?

$97 Platinum Deal vs monthly/yearly All Access Pass subscription

Minimum System Requirements

Apple:  macOS 10.13 (High Sierra) or later Windows:  Windows 10 and later  Memory: 8GB or more (recommended more) Processor :  2 gigahertz (GHz) or faster with 2 or more cores (64-bit Intel Or AMD) Storage: 1GB for program installation (you woul...

Can I Create or Import My Own Characters?

Can I import my drawings and animate them in CreateStudio? You can import your drawings, but you can't make them move or add actions like walking, dancing, etc. They will remain static images. You can apply the Doodle Effect to pictures. See: How...

Can I Add Characters to Existing Videos?

Yes! CreateStudio lets you import your own media (photos or videos)and add characters to make it more exciting! Just drag a character to the scene And customize it as you like! Importing Media to CreateStudio 3.0 Supported Files

How to Change or Reset My Password

You have two options about how to reset your password: 1) You are already  inside CreateStudio app , then click Settings. Enter your new password and click Change Password . 2) If you can't log in to the software. You'll need to select "Forgot Pa...

How to install

Download and Installation, Supported OS

How To Reset My License

Use the Installations Manager to reset your license or clear one of your installations. If you no longer have access to your computer, contact Support .

How to Manage my Installations

1. When resetting the computer and reinstalling CreateStudio on the same device 2. When transferring the installation to a different computer 3. When removing or disconnecting your license from a computer Click on Settings Go to  Installations Ma...

How to Access Purchased AI Credits

AI credits are automatically added to your account when purchased, as long as you use your CreateStudio account email at checkout. In case you purchased credits under a different email account, contact support and attach your invoice. You can vi...

How to Use the Migration Tool

The  Migration Tool lets you export/import your local settings and resources between computers.   Before uninstalling CreateStudio from your old device, go to  Settings  >  Migration Tool This can also help you transfer your saved scenes and sett...

How to Find My Purchased Assets

If you purchased any of the special bundles (  Scroll Stoppers, Bobble Heads Pack, Doodle Bundle, Video Vault Package ) you can view your purchased items by using the "Purchased" filter inside the Studio. To Find Purchased Assets Go to  Studio  > ...

How to Delete Assets to Free-up Storage

How to Delete Assets to Free-up Storage

CreateStudio: Learning Resources

Tutorials, User Community, Updates and Sample Videos

CreateStudio Editions

What's the difference?

Where to Download the Latest Version?

You will find the installed version at the bottom left corner of the app's home page. 3 ways to get the latest version: 1. When a new update is released, CreateStudio gives you a pop-up message as soon as you open the editor.  We highly suggest do...

Where to Find Update Logs

To know what features have been recently added, or which bugs have just been fixed, you can view the update logs by clicking on  Changelogs next to the version number at the bottom left corner of the CreateStudio home page.

Where are the Assets Stored?

The assets are stored in these locations For Windows C:\Users\ {you username} \AppData\Roaming\createstudiopro\resources For MAC /Users/ {your username} /Library/Application Support/createstudiopro/resources Note: We discouraged any changes to the...

Where to Find the Installed Version?

You will see the installed version at the bottom left corner of the app's home page. Related: Where to Download the Latest Version?