Technical Issues

If you encounter a bug or any technical issue, we encourage you to report it to us immediately. Make sure to follow these steps: 1. Replicate the issue several times. Take note of when  it happens, and the steps taken before it occurs. If you hav...

So at last, you've completed your project and finally hit that Publish  button. Ideally, it should render smoothly and you're done in a minute. However, there are some rare instances that you might hit a snag. Could be the rendering process stays...

1. Get the .cspro logs Go to the app's home page > Settings > click on Download Logs > save the .cspro logs 2. Save the project (. cspro)  How to Save & Open Projects 3. Contact Support and share the project and .cspro log files How to Share You...

If you are using a cloud service (Google Drive, DropBox, OneDrive, etc.) to back up your projects, your files are moved from the local drive and uploaded to the cloud. So, when you open the project, CreateStudio is unable to find those files. When...

1. Restart the computer Launch CreateStudio. If it doesn't resolve the issue, go to the next step. 2.  Check for VPN connections and third-party security software and disable them temporarily Some types of software, including VPN apps or configura...

When this issue happens, it could be a  security issue , a  permissions issue, a  corrupted element  in the project, or the  project is too heavy for the computer. Step 1. Check if the computer meets the system requirements Apple:  macOS 10.11 (...

When this issue happens, it could be a  security issue , a  corrupted element  in the project, or the  project is too heavy for the computer. Step 1. Check if the computer meets the minimum system requirements Apple:  macOS 10.11 (El Capitan) or ...

This error shows if you are trying to save your project in a folder backed up by a cloud service (iCloud, Dropbox, Google Drive, OneDrive). To resolve this, make sure that the folder is also available OFFLINE. Google Drive On Windows: Go to File E...

As a general rule for log-in issues, if your login details work on one computer and not on another, it is most likely a security or network issue.  Usually, there's a firewall or a security app preventing CreateStudio from connecting to certain UR...

Usual causes of this error: Wrong / misspelled email or password Account does not exist Make sure the email and password are spelled correctly, and that there are no empty spaces before or after If the email and password are spelled correctly, but...

Signing in usually takes only a couple of seconds. If the three blue dots appear to be on a loop and you're unable to sign in,  here are the possible reasons: (1)  there's a firewall or a security app preventing CreateStudio from connecting to cer...

You may need to compress heavy videos to make your editing experience smooth. HandBrake is a free video compression tool. This is a step by step guide to using Handbrake to make H.264 video before uploading to VIDELLO 1. Download and Install HandB...

Because CreateStudio is not downloaded from the AppStore, you may get the following message: Try the following steps: Open  Finder . Locate the CreateStudio program. Control + Click the app. Select  Open . Click  Open . If the previous steps didn...

Javascript errors occur when opening the app if there is a missing file or a permission issue. Windows Javascript errors are usually caused by either security software or lack of admin privileges on a work computer. 1. If you are using a work comp...

(1) Run the App as an Admin The app won’t open if there are permission issues on your device. You have to run the app with admin privileges. Log in as an admin on your computer Use File Explorer to find CreateStudio. Right-click the app and select...

1. Identify if you're running a proxy or not  Click on Start  In the search bar, type Proxy Settings Select Proxy Settings (System Settings) Under Manual Proxy Setup, if this is turned ON, you are running a proxy server. 2. If Proxy is used, disab...

Step-1 : Copy Path Value Locate System32 directory in Windows directory in C drive. Copy this path   C:\Windows\System32 Step-2 : Set Environment Variable Open System property and set Environment variable path and its value. Follow below instructi...

Go to  Settings by clicking the  Start button and selecting the gear icon. In the  Settings window, select  Apps . Choose  Apps & features from the left sidebar. Under the  Installing apps section, locate the drop-down menu labeled  Choose wh...

Check if your computer has 2 GPUs installed Go to Device Manager > Display Adapters How to Switch Between  Dedicated and Integrated GPUs In this example, the computer has an NVIDIA dedicated GPU and an Intel integrated GPU. Right-click on the desk...

Google Drive On Windows: Go to File Explorer. Open the Google Drive folder . Choose the files or folders. To select more than one, hold  Shift and click. Right-click your files or folders. Click  Offline access  Available offline . When you save ...

CreateStudio assets are saved in the cloud and can be downloaded as needed. In case you get the error below while downloading assets, Here are the possible causes: Security issue Permissions issue Network connection What to do: 1. Disable the comp...

Open the  Norton  app. Go to  Settings . Go to  Administrative Settings . Go to  Program Exclusions >  Configure Select CreateStudio Pro from your list of Programs > OK >  Apply

Whitelisting allows approved applications, websites, or IP addresses to operate in a system or network.  WINDOWS OS Open  Internet Options Go to  T rusted Sites >  Sites Add the following URLs to your trusted sites: https://assets.createstudiopro...

Sometimes, security apps can block CreateStudio and prevent it from being installed on your computer. They can either be those that come with your computers like Windows Defender , or third-party programs like Norton, BitDefender , etc. The Win...

YouTube Do not be surprised if you get copyright claims on your videos even if you have the license to use our music on YouTube. The Content ID system only alerts you that it detected copyrighted content in your video, but it does not recognize wh...

By default, CreateStudio hides all the scrollbars on Mac computers. You can scroll by sliding with two fingers up or down on the Trackpad. If you have scrolling problems, you can show the scrollbars. On the home screen, click  Settings and click ...

1. Save the Project You can either use the  Save  button next to the Publish button at the top right corner or the  Save As function. Hover your cursor over the CreateStudio logo at the top left corner > select Save As Choose where to save the pr...

Sometimes, security apps can block CreateStudio Pro and prevent it from being installed on your computer. Sometimes they can also keep the editor from saving data on your hard drive.  They can either be those that come with your computers like  Wi...

Importing media can sometimes get stuck for various reasons.  It could be due to an issue in the source folder, a corrupted file, a network hitch, and many other reasons. CreateStudio lets you delete those files so you can re-import or try again l...

CreateStudio doesn't let you save your projects directly to cloud-based or cloud-backed-up locations. If you are trying to save a project to your Desktop and get the dialogue box above, it means your Desktop is synced with cloud storage. For Windo...

This issue is tied to your graphic card. These are the following solutions: 1) Update your graphics card driver 2) Run the software in Compatibility mode. - Right-click on the CreateStudio Pro shortcut icon and select  Properties -  Then click the...

Apple:  macOS 10.13 (High Sierra) or later Windows:  Windows 10 and later  Memory: 8GB or more (recommended more) Processor :  2 gigahertz (GHz) or faster with 2 or more cores (64-bit Intel Or AMD) Storage: 1GB for program installation (you woul...

NOTE: Only All Access Pass members can open projects created by other users. 1. Save the Project You can either use the  Save  button next to the Publish button at the top right corner or the  Save As function. Hover your cursor over the CreateSt...